California lawsuit recently sued Starbucks after the coffee giant served lattes 25 percent less than its standard described.
Eater reached out to Starbucks to earn explanation. The spokesperson explained that the company was aware of the claims. In contrast to its customized and handcrafted beverages, the chain was allegedly reducing the amount of latte per serving - a practice that the lawsuit described as 'cheating' customers.
Starbucks, according to the complaint, failed to measure up the tall, grande and venti sizes based on their standardized recipes based on the company's Beverage Resource Manual. In a Bloomberg's 2009 edition, Starbucks explained about the pitchers specifically designed for their retail stores to avoid wasting leftover milk. Baristas would pour the amount of milk up till the etched lines in the steaming pitcher - which then, becomes Starbuck's standardized serving.
The company was accused of cheating customers in their effort to save the cost of milk after hitting a profit decline in 2008. The act of delivering less than what customers deserved to enrich themselves, was intolerable.
Filed under two purchasers in San Fransisco, on behalf of the nationwide Starbucks drinkers, a spokesperson commented on the claim, stating that the chain hand-prepared every beverage with variations by request. Customers are allowed to ask for extra foam, without whipped cream or other preparation that is largely collaborative in term of volumes. The spokesperson continued, "If a customer is unhappy with their beverage preparation then we are happy to remake it to their satisfaction."
The plaintiffs claim reported that Starbucks breached the California's consumer legal remedies act by misrepresenting the beverage. What would happen if the lawsuit is approved? It will be applied on 'a possibly huge number US class members' who bought the Latte.
Starbucks would now fill the cup to the edge to avoid more latte lawsuits.
