A new research report of Temkin Group, 2012 Temkin Experience Ratings, rated the customer experience of 206 large companies across 18 industries. This is the second year that Temkin Group has released these ratings.
The research includes 17 fast food chains: Arby's, Burger King, Chick-fil-A, Dairy Queen, Domino's, Dunkin' Donuts, Hardees, Jack in the Box, KFC, Little Caesar's, McDonalds, Pizza Hut, Sonic Drive In, Starbucks, Subway, Taco Bell, and Wendy's.
Among these companies, Chick-fil-A, Starbucks, and Subway earned the top customer experience. These three leading fast food chains are the industries that earn “excellent” customer experience ratings. Eleven of the 17 fast food chains earned “good” ratings and Hardees, Domino’s, and Jack in the Box earned “okay” ratings.
View more ratings here.
