A video of a Starbucks barista helping a deaf customer at the drive-thru has gone viral on Facebook this week.
A store regular, Rebecca King, who is deaf, was amazed by what the barista did to take her order at a Starbucks in St. Augustine, Florida.
In their exchange, King, 28 was surprised of the barista going the extra mile popping out the drive thru screen to take her orders using sign language.
Amazed by this fact, she returned the next day to document her experience, this time with a friend that records her interaction with the same barista who took her orders the day before and posted the video to Facebook. According to NBC News, by Thursday afternoon, the video has gone viral - it has been shared more than 185,000 times and has more than 6.7 million views. "Starbucks! This is what I'm talking about!" King wrote as the title of the video.
In the video, King and another deaf friend went to order to the drive thru at the Starbucks. After her usual greeting, the 22-year-old barista Katie Wyble realizes that the customers are deaf, she immediately turned on the video screen and begins talking with King in sign language.
"I think that having the evolution screen brings customer service to a whole new level," Wyble said of the new video communication system.
Wyble told WTLV she learned sign language in high school and was maximizing the stores new video screen to provide better service.
NBC reports that the Starbucks drive-thru location has a two-way camera allowing baristas and customers to see face to face while placing an order, the company said in a press release.
"Wyble recognized King, a regular customer, soon after she pulled up and the two communicated the order entirely in sign language," the statement said.
"It is a big deal to (the) deaf community that Starbucks has one now. Nowhere else has that!" she said. "We all want to have that at every drive-thru in the world."
"I'm glad that there's more awareness for deaf culture and the deaf community," King said.
"To see this come to light and actually be a part of it, I feel so blessed."
