The system for helping the people in England who are suffering in mental health crisis are failing to meet the patient's needs.
The Care Quality Commission said that the system was "struggling to cope" and they described the A&E staff having "lack of compassion" after reviewing the services which include dedicated staff for mental health and intensive support that are provided to the people who are in mental health crisis, as BBC News reported.
Care Quality Commission discovered that people are not getting enough mental health care. Only few patients received the right assistance they need to solve the crisis, while a lot experienced improper assistance. As gathered in National data 42% of patients did not get the assistance they need and their crisis wasn't resolved. According to the result, staff in A&E received negative reviews, many patience think that mental health professionals don't take their crisis seriously. Patients have an implications that the staff from the ambulance and police are much helpful in their situation.
Based on the CQC own investigation, many of A&E staff are being unhelpful to many people who are seeking an immediate help. Which include people who are facing anxiety, panic attacks and suicidal.
CQC's Dr Paul Lelliott, deputy chief inspector of hospitals said, widespread failings in the NHS's response to such patients "result in the most vulnerable people in society being abandoned at a time of crisis," theguardian claimed.
Care minister Alistair Burt said, that it will take a lot of time to make sure that people who need help are treated accordingly and compassionately and his priority is improving the mental health care.
It was just last year when the agreement Crisis Care Concordat was signed by 22 national organizations, including NHS England aiming to help people with mental health crisis.
