H.J. Heinz Company based in Pittsburg has ranked number-one in overall customer satisfaction among food manufacturers in the 2012 American Customer Satisfaction IndexTM (ACSI). Heinz led food manufacturers for the 13th consecutive year.
Heinz has earned the ACSI's top ranking among food manufacturers every year since 2000. This year, Heinz achieved an overall customer satisfaction score of 89, which measured its performance in categories including quality, value, consumer loyalty and consumer expectations. The Company's industry-leading score was 6 points higher than the average for the packaged foods sector. The ACSI scores and rankings are based on customer evaluations of the quality of products and services available to household consumers in the United States.
Commenting on this year's number-one ranking, Heinz Chairman, President and CEO William R. Johnson said, "The enduring success of our iconic brand reflects our singular dedication to making exceptional products that consistently satisfy consumers, led by Heinz® Ketchup. Heinz is a perennial leader in our industry because we focus everyday on meeting the consumer's appetite for great-tasting premium quality foods, convenience and importantly, value."
ACSI Founder Claes Fornell said, "Year after year, Heinz is an industry leader with high ACSI scores and a winning recipe for building consumer loyalty and satisfaction. This year's results confirm once again that Heinz has earned a stellar reputation for consistently manufacturing foods that meet or exceed consumer expectations for quality and value."
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